Return Policy

If you are not completely satisfied with your purchase, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price (less shipping). Return the item in the original packing materials with a copy of the packing slip or invoice. The entire item, in its original condition, must be returned in order for us to exchange it or issue a refund.

If requesting an exchange, any difference in price will either be credited or charged to your credit card.
Returns due to error on our part or due to the item being defective will be given full credit. Or, should you choose replacement, the replacement item will be shipped to you at no charge.
In order to process the return, you must provide us with your:
Phone Number
E-mail Address
Items Returned
Order No.
Original Method of Payment
Reason for the Return
Replacement or Refund?

Ship the returned item(s) to:
Mountain Woodcarvers/Return
PO Box 3485
Estes Park CO 80517

If shipping by UPS or FedEx, please call us at 1-800-292-6788 for instructions.

Ship the package back via the carrier of your choice.  If desired, insure the package in case of loss or damage during its return shipment. You are responsible for all return shipping and insurance costs.

Save your shipping receipt until you receive your refund or replacement. Credits will be applied and/or replacements shipped as soon as your return is processed. Please note, credits may take up to two billing cycles to appear on your credit card statement.